Responsible Gaming at ab99
We believe gaming should always be entertaining, never a source of stress or financial hardship. Explore our tools and policies designed to keep you in control.
Our Commitment to You
At ab99, responsible gaming is not just a policy — it is a core value we live by every day.
ab99 is committed to providing a safe and fair gaming environment for all players in Bangladesh. We understand that while most of our players enjoy gaming as a form of entertainment, a small number may develop habits that go beyond healthy play. Our responsible gaming framework exists to support every player — whether they want to set spending limits, take a short break, or permanently close their account.
We use SSL encryption and advanced account monitoring to flag unusual betting patterns early. Our support team — reachable seven days a week — is trained to handle sensitive conversations with empathy and professionalism. Whether you are in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, help is always just one message away.
Adults Only — 21+ Strictly Enforced
All players must be 21 years of age or older to register and play on ab99. We verify player ages during account registration and reserve the right to request additional identity documents at any time. Underage gambling is illegal and we take this seriously.
Responsible Gaming Tools
ab99 provides a suite of practical tools so you remain fully in control of your gaming experience at all times.
Deposit Limits
Set daily, weekly, or monthly deposit caps to stay within your budget.
Session Time-Out
Automatically log out after a set period so you never lose track of time.
Self-Exclusion
Temporarily or permanently exclude yourself from your ab99 account with one request.
Activity History
Review your full betting and deposit history to stay aware of your spending patterns.
Bonus Opt-Out
Opt out of promotional bonuses at any time if you feel they encourage excessive play.
24/7 Support
Our trained support agents are available around the clock to help you use these tools.
How to Activate Your Controls
Managing your gaming limits is straightforward on ab99. Follow the steps below or contact our support team for guided assistance.
Set a Deposit Limit
Log in to your ab99 account, go to Account Settings, select Responsible Gaming, and enter your preferred daily, weekly, or monthly limit in BDT.
Enable Session Time-Out
In the same Responsible Gaming menu, choose Session Time-Out and pick a duration — 30 minutes, 1 hour, or 2 hours — after which you will be automatically logged out.
Request Self-Exclusion
Contact our support team via email or live chat to request a temporary time-out (1 week to 6 months) or a permanent self-exclusion. Exclusions take effect within 24 hours and cannot be reversed during the chosen period.
Enable Reality Check Reminders
Turn on periodic pop-up reminders that show how long you have been playing and how much you have spent, helping you make informed decisions during each session.
Recognising Problem Gambling
Early recognition is the most important step. Watch out for these warning signs in yourself or someone you care about.
- Spending more money or time gambling than originally intended
- Chasing losses by placing larger or more frequent bets
- Gambling with money meant for rent, bills, or daily expenses
- Feeling anxious, irritable, or restless when not gambling
- Lying to family or friends about gambling activity or losses
- Using gambling as an escape from stress, depression, or personal problems
Common Questions
Find quick answers to responsible gaming questions at ab99.
Log in to your ab99 account, navigate to Account Settings, and select the Responsible Gaming section. From there you can set a daily, weekly, or monthly deposit limit in BDT. The limit takes effect immediately and can only be decreased straight away — increases require a 7-day cooling-off period.
Self-exclusion allows you to block access to your ab99 account for a chosen period — from one week up to permanent closure. Contact our support team at [email protected] to request self-exclusion. Your account will be locked within 24 hours and you will not be able to log in or create a new account during this period.
Yes. If you have a remaining balance at the time of self-exclusion, you can request a withdrawal through our support team. Funds will be returned to your verified bKash, Nagad, or Rocket account within the standard processing timeframe. Self-exclusion does not forfeit your existing funds.
Yes. All players must be 21 years of age or older to register and play on ab99. We enforce strict age verification during account registration and may request government-issued ID at any time. Accounts found to belong to underage players will be permanently closed and any funds returned.
Need Help? We Are Here for You
If you or someone you know is struggling with gambling, please do not hesitate to reach out. Our support team is available 7 days a week and trained to assist with sensitive situations in a confidential and non-judgmental way. You can also email us directly — we respond within 24 hours.
[email protected]Ready to Play Responsibly?
ab99 offers cricket betting, slot games, live casino, and racing — all within a safe, SSL-secured environment built for Bangladeshi players.
Explore ab99 Casino Browse Slot Games Try Cricket Betting View FAQ Return to Home