Privacy Policy at ab99

Introduction

At ab99, we understand that privacy is a fundamental right. This Privacy Policy explains in clear terms how we collect, store, use, and share your personal information when you visit or register on our platform. It applies to all users in Bangladesh and elsewhere who access ab99's website and services.

By accessing or using ab99's services, you agree to the terms outlined in this Privacy Policy. We encourage you to read this document carefully so you have a full understanding of your rights and our obligations. If you do not agree with any part of this policy, please discontinue use of our platform.

Information We Collect

When you create an account or interact with ab99, we collect certain categories of personal data. The specific information collected depends on the features you use and the actions you take on the platform. The primary categories include:

• Registration data: full name, date of birth, email address, mobile number, and residential address.
• Identity verification documents: national ID, passport, or other government-issued photo identification.
• Financial data: deposit and withdrawal transaction records, payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and account balances.
• Usage data: IP address, device type, browser type, pages visited, time spent on the platform, and betting history.
• Communications data: any messages, support tickets, or correspondence you send to our customer support team.

We collect only the minimum data required to provide you with a safe, functional, and legally compliant gambling experience. We do not collect sensitive categories of data such as health information, religious beliefs, or political opinions.

How We Use Your Information

ab99 uses your personal information for clearly defined purposes. We do not use your data in ways that are incompatible with those original purposes. Our lawful bases for processing include contract performance, legal obligation, and legitimate interests. Specifically, your data is used to:

• Create and manage your ab99 player account, verify your identity, and process deposits and withdrawals.
• Provide access to games, sports betting markets (including BPL, T20, IPL, and other cricket events), and promotional offers.
• Comply with legal and regulatory obligations, including anti-money laundering (AML) checks and responsible gaming requirements.
• Detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct that could harm the platform or its users.
• Send you transactional notifications, account alerts, and (where you have opted in) promotional communications about bonuses, free spins, and new game releases.

Data Sharing and Disclosure

ab99 does not sell, rent, or trade your personal data to any third party for commercial purposes. We treat the information you share with us as strictly confidential. However, there are limited circumstances in which we may share your data with trusted parties:

Any third party that receives your data is contractually bound to handle it with the same level of care and security that we apply ourselves. They may not use your information for their own marketing or other independent purposes.

• Payment processing partners (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard) to complete financial transactions securely.
• Identity verification and KYC compliance providers to meet our legal obligations regarding player authentication.
• Law enforcement agencies or regulatory authorities where we are required by law to disclose information for legal proceedings or investigations.

Payment Data & Financial Security

When you make deposits or request withdrawals on ab99 — whether via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or international card networks — your financial data is handled with the highest standards of security. Payment details are processed through encrypted, PCI-DSS-aligned channels.

ab99 does not store your full card number, CVV code, or mobile banking PIN on our servers. These details are tokenised by our payment partners and remain within their secure environments. We only retain a transaction reference and the masked version of your payment method.

Cookies and Tracking Technologies

ab99 uses cookies and similar tracking technologies to operate the platform efficiently and provide a personalised experience. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in securely, and analyse how users navigate our site.

You can control cookie settings through your browser at any time. Disabling certain cookies may affect the functionality of the platform; for example, session cookies are strictly necessary for you to remain logged in to your account. By continuing to use ab99, you consent to our use of cookies as described in this policy.

Data Retention

We retain your personal data for as long as your ab99 account remains active, plus an additional period required by law for record-keeping and audit purposes. In practice, financial records and KYC documentation are typically retained for a minimum of five years following account closure, as required under applicable anti-money laundering regulations.

Once the applicable retention period has expired, we securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. You may request early deletion of certain data by contacting our support team, subject to our legal obligations to retain specific records.

Your Rights as a User

ab99 respects your rights over your personal data. Regardless of where you are located in Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar — you are entitled to exercise the following rights by contacting our support team:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: ask us to correct any inaccurate or incomplete personal information.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purposes for which it was collected.
• Right to restriction: ask us to limit how we process your data in certain circumstances, for example while a complaint is being investigated.
• Right to object: object to processing of your personal data for direct marketing purposes at any time, with immediate effect.

To exercise any of these rights, please contact our support team via the email address provided in the Contact Us section below. We will respond to all valid requests within a reasonable timeframe, typically within 30 days.

Security Measures

ab99 employs a multi-layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that your login credentials, payment details, and account information remain private in transit.

Despite our best efforts, no system is completely immune to security threats. In the unlikely event of a data breach that poses a risk to your rights and freedoms, ab99 will notify affected users promptly and take all reasonable steps to contain and remediate the incident. We encourage you to use a strong, unique password for your ab99 account and to enable any available two-factor authentication features.

Age Restriction Policy

ab99 is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. During the registration process, all users are required to confirm their age and provide valid identity documentation as part of our KYC verification process.

Changes to This Privacy Policy

ab99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will notify registered users via email or a prominent notice on the platform prior to the changes taking effect.

Your continued use of ab99 following any posted changes constitutes your acceptance of the revised Privacy Policy. We recommend bookmarking this page and reviewing it periodically, particularly before making deposits or claiming promotional bonuses.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ab99 handles your personal data, please do not hesitate to reach out to our support team. We are available 24/7 and aim to respond to all privacy-related enquiries promptly.

Email us at: [email protected]